FAQ

WHO IS SKITOFREE ?
Skitofree is the exclusive Distribution partner in Australia for Moskitofree.

DOES THE DEVICE KILL MOSQUITOES?
No, it does not. All Moskitofree products respect the environment.
The innovative patented technology REPELS but does NOT kill the mosquitos keeping our fragile ecosysyem and food chain intact.
It is a solution WITHOUT any pesticides or chemicals and is DEET free.
The device generates negative ions that surround the odorous human particles that make us attractive for mosquitoes to bite us. This technology is innovative and makes us “invisible” to mosquitoes.

DOES THE MOSKITOFREE TECHNOLOGY INCLUDE THE USE OF ULTRASOUND ?
Absolutely not. The technology uses dielectic barrier discharges

HAS MOSKITOFREE TECHNOLOGY BEEN TESTED IN A LABORATORY ?
In order to validate and verify the effectiveness of Moskitofree we conducted a series of laboratory tests. The test is assimilated to the “cage test”. This test has been defined by WHO and adopted as a reference to measure the effectiveness of anti-mosquito products. The cage test is the most extreme test because it requires conditions that are not those of normal exposure to mosquitoes. The mosquitoes are hungry and have not gorged for two days prior to the experiment. There are 50 female mosquitoes in a cage 40cm x 40cm.Only female mosquitoes bite us.The results showed the proven effectiveness of the Moskitofree technology.

ARE CONVENTIONAL MOSQUITO REPELLENTS SAFE FOR YOUR HEALTH ?
Many commercially available anti-mosquito solutions use chemicals that are not neutral like DEET which is not recommended for pregnant women and infants. DEET has been mentioned in recent studies pointing out that possible toxicity “ deserves to be explored”, according to researchers, especially when combined with insecticides.

DO I NEED TO REFILL THE DEVICES WITH ANY LIQUID, CHEMICALS OR REPELLENT MATS ?
No. All Moskitofree products use advanced innovative, patented technology.

The products generate negative ions and surround the odorous human particles, which then fall to the ground making the user appear “invisible” to the mosquitoes.

There are NO refill liquids, pesticides or mats used with any of our products, so there is no mess.
You have no other ongoing costs once you purchase your Moskitofree product(s) as no refills or mats are used for the patented technology to work.

IS THERE ANY ACCREDITATION TO VALIDATE THE EFFECTIVENESS OF THE MOSKITOFREE PRODUCTS?
The efficiency of the Mokitofree products has been validated by the Pasteur Institute in Casablanca, Morocco.
The Pasteur Institute testing and validation is approved by WHO (World Health Organisation )

HOW DO I USE THE DEVICE?
To activate the Forever, wear the strap around the neck. Press the button on the back of the device for more than 2 seconds. To turn it off, press the butlon on the back of the device for more than 2 seconds. To ensure the Forever’s optimum effectiveness, the strap worn around the neck must be in contact with part of the skin and the device must not be covered. You can activate or deactivate the blue light by quickly pressing the button twice. The device works indoors and outdoors.
Please charge the device before use. Follow the product instructions for charging.
To Activate the Family, switch the device on and place on a table or at a height level of an average person for optimal protection. This should be placed in a draft free area or at the centre of the room. The device works indoors.
Please charge the device before use. Follow the product instructions for charging.
The devices should not be charging via the USB whilst in use.

ARE THERE ANY ODOURS EMITTED FROM THE DEVICES?
No. The Moskitofree products are odourless and are safe for children, pregnant women, adults and pets with no risks to health.

CHARGING YOUR DEVICE
Both the Forever and Family devices are rechargeable using the supplied micro USB cable.

Simply plug the USB cable into a USB port and connect the device via the cable. Great for charging on the go and also excellent for those who like to travel.

Charging time is 4 hours. Devices are not operational whilst charging.

At full charge, the Forever lasts for 24 hours, while the Family lasts for 72 hours. 

Note: Both devices come with a universal micro USB cable for charging. The Family also has an adaptor plug that is compatible to European standards.
Connect the USB cable to a USB socket to charge your devices (PC, laptop, car and/or any other adaptor with a USB slot).
The adaptor plug can only be used in European countries.

IS THERE ANY CONTRA-INDICATIONS FOR USING THE DEVICES?

The Forever is used via a strap around the neck.
Please supervise your children when they are wearing the device to avoid the risk of strangulation.

Do not wear your devices in the rain, expose them to splash from liquids or submerge them in liquid. The devices are not waterproof.
Do not place the devices near a heat source.
Devices are not operational while charging via the USB cable.

HOW DO I CLEAN MY PRODUCT?
Clean the outside of the device using a dry cloth.
Do not disassemble the device.

CAN I WEAR THE FOREVER WHEN I AM DOING PHYSICAL ACTIVITY (E.G. JOGGING, HIKING, CYCLING, WALKING, FISHING, GOLFING )
Yes, as long as it does not get wet or is submerged in liquid.

DOES THE FAMILY ALSO WORK OUTDOORS?
No, it is best used indoors.
It protects a 15 square metre area and is an effective device for the bedroom, living area, the office or caravan. Great for those sneaky mozzies that make it inside.
For optimum effect, place the Family on a coffee table or shelving at waist height.

ARE THE DEVICES WATERPROOF?
No, your device cannot be submerged in water, any other liquid, exposed to the rain or liquid splash.

HOW LONG IS THE WARRANTY?
Warranty is good for 2 years.
However, it does not cover defects and deterioration caused by wear, use of the product, accident after delivery or use of the product that does not comply with the manufacturer’s specifications and recommendations.

 

DO YOU SHIP TO P.O. BOX or PARCEL LOCKER
As we require a signature for all packages, we do not ship to P.O BOX or Parcel Lockers.
We only ship to a valid residential address, office or home address.
Skitofree will not be liable for any lost orders should you request your delivery without a signature.
Any request for Authority to leave the parcel without signature will be at your own risk.

HOW TO TRACK MY ORDER?
We will notify you via email when your package is in transit and ready for delivery.
You may also contact the courier and provide them with the tracking number shown in your email. We do not deliver to P.O BOXES.

INCORRECT ADDRESS HAS BEEN ENTERED WHAT SHOULD I DO?
Once you've place an order, we are unable to make any changes, additions or amendments. Our system is automated and additions or changes may cause delays or mix-ups in the preparation of your order. We highly recommend that you review your shipping details before checking out.

The courier may charge an additional cost for a change of address for your undelivered parcels or an additional delivery fee for the re-direction of your order.

It is important to call our Customer Service (02 9160 7390) from Mondays to Fridays, 9am-5pm AEST, or e-mail us to support@moskitofree.com.au so we can update your address details and re-send your order. 

In the event that the incorrect address is indicated on the order and package is delivered, Skitofree will not be liable for any refund or replacement.

WHAT HAPPENS IF I'M NOT AVAILABLE TO RECEIVE MY PACKAGE UPON DELIVERY?
If you are not available to receive the order, our courier partner will leave a missed delivery card with the details on how and where to collect your package.

If this is not possible or in the event of multiple unsuccessful deliveries, your package will be returned to our warehouse. Contact our Customer Service for further assistance.